* Integrated Help Desk Solution: Allows you to Create Service request tickets Manually or Via incoming Email from a customer or end user. Keep a Correspondence between you and your customer or end users in an organization.
* Keep Records: Allows you to view a Conversaion between a Tech and a Customer through Service requests.
* Create an Appointment or Invoice from a Service Request Ticket, If Billing for service is wanted
* End User Login: Allows an end user or customer to login and Create a Service Request Ticket, view past tickets, time spent, Status, Solutions for thier Issue and allows them to check the progress on thier item being looked at.
Just Install Web Invoice, and you'll be up and running in No Time!